Reference

Our Legal Terms and Policy Commitments

At 99ox, the legal framework governing your account, your data and your access to our platform is built to be transparent and straightforward.

Jurisdiction-Aware TermsAccount Data RightsCookie PolicyPrivacy ProtectionsDispute Resolution
99ox Our Legal Terms and Policy Commitments
LEGAL CONTACT PATHS

Reach Our Legal and Compliance Team

If you have questions about our terms, need to exercise a data right or want to raise a formal concern, our support team is available around the clock.

Email Support Send your legal or account query to our support address and expect an initial acknowledgement within 24 hours. Formal data requests are handled within the statutory period applicable to your region.
Live Chat Our live chat channel connects you to a support agent in under two minutes during peak hours. For policy matters, the agent will escalate your case to the compliance desk with a reference number.
Help Centre Our self-service help centre contains the full text of our terms, cookie policy and privacy notice. Search by topic to locate the clause or section most relevant to your account situation.
ACCOUNT SECURITY AND DATA

How We Handle Your Data and Account Security

Security and data integrity sit at the core of how we operate. Your account credentials are stored using industry-standard encryption, and access logs are retained for a defined…

Data Storage

Account data — including your registered name, payment method details for UPI or Paytm, and transaction history — is stored…

Cookie Policy

We use functional and analytical cookies to keep your session active and to understand how different sections of our lobby…

Account Security

Two-step verification is available on your 99ox account and we recommend enabling it immediately after opening.

Data Retention

We retain transaction and account activity records for the period required by our operating obligations.

Contact for Changes

To update your registered details — name, mobile number, or linked payment account such as PhonePe — raise a change…

Requesting Data Deletion

You may submit a data deletion request at any point. Our compliance team will action it within the timeframe required…

Common Questions About 99ox Legal Terms

The questions below address the legal topics our account holders raise most frequently — from how terms apply across different Indian regions to what your rights are around stored data. If your question is not listed here, our support team is available to help.

The governing jurisdiction is detailed in our full terms document. Access to 99ox depends on local law, and you are responsible for confirming that using the platform is lawful in your specific region of India before opening an account.

Yes. Submit a data access request via email support and our compliance team will compile your account data — including transaction history, login records and stored profile details — and deliver it within the legally required period for your region.

Contact us through live chat or email to initiate an account closure. Once any outstanding balance is withdrawn and no disputes are open, our team will process the closure and begin the data deletion or anonymisation steps within the applicable timeframe.

Payment instrument data linked to UPI, PhonePe or Paytm is retained only for the period required to satisfy our record-keeping obligations. After that period, it is deleted or anonymised in line with our data retention policy.

When we update our terms, a notification is sent to your registered email or displayed in your account notification panel the next time you log in. Continued use of 99ox after the effective date of an update constitutes acceptance of the revised terms.

Contact our support team immediately via live chat for the fastest response. We will lock your account while we investigate, review the access logs and guide you through the identity verification steps needed to restore secure access.

We share data only with parties necessary to operate your account — such as payment processors handling UPI or Paytm transactions — and do so under data processing agreements. We do not sell your personal data to advertisers or unrelated third parties.