Reference

Privacy Policy for your 99ox account

Our Privacy Policy explains how your account data, UPI, Paytm, PhonePe and Google Pay records, cookies, support chats, and lobby activity are handled when you open an account.

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How the policy applies in India

99ox Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy applies when you visit 99ox.club, open your account, verify your profile, use the wallet, contact support, or change privacy choices linked to your account. We collect only the data needed to run access checks, process UPI, Paytm, PhonePe and Google Pay records, protect

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the account area, resolve wallet queries, and meet legal duties that apply to our service. Where access or eligibility is discussed, it depends on local law and is available where local law permits. We may work with payment processors, identity checks, hosting services, fraud controls, analytics
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tools, and customer support systems, but those partners may use your data only for the task we assign. We keep records for the period needed for account operation, dispute handling, legal requests, security logs, and audit checks, then delete or anonymise them where the law allows.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY HELP

Contact paths for privacy requests

Privacy questions should reach the team that can see account records and wallet references without exposing them in public channels.

Email privacy desk Send us the email linked to your account, the type of privacy request, and any relevant date range. We confirm receipt, check ownership, and route the case to the team handling data access or correction.

Live chat handoff If you begin in chat, ask for a privacy case to be opened. The chat team can collect a brief summary, then move the matter to email so identity checks and written replies stay clear.

Wallet record queries For UPI, Paytm, PhonePe or Google Pay record questions, include the transaction reference and date without sharing full bank details. We compare wallet logs with processor responses before updating your privacy case.

ACCOUNT CARE

How we handle account data

Our privacy work sits inside the same account flow you use for login, verification, wallet checks and support.

Account data collected

We collect registration details, login records, device signals, wallet references and support messages needed to run your account.

Payment privacy checks

UPI, Paytm, PhonePe and Google Pay records are used to match deposits, withdrawals and refund queries to your wallet.

Cookie use

Cookies help keep you signed in, remember device preferences, protect against repeated failed logins, and measure page issues.

Security controls

We use access controls, audit logs, encrypted transfer, role-based staff permissions and verification steps before sensitive changes.

Retention periods

Records are kept while your account is active and for periods needed for tax, payment, dispute, fraud and legal checks.

Changes and deletion

You can ask us to correct, export or delete data linked to your account.

Privacy questions before you join

Before you open an account, you should know what data is collected, why it is needed, how long it may be kept, and how to reach us if something looks wrong. These answers explain the privacy choices that matter most for account access, UPI and wallet records, cookies, support chats, and requests to correct or delete account data.

We collect details you provide, such as name, contact data, login credentials, verification records and wallet references. We also record device, session and activity logs needed for security, account operation and dispute checks.

Payment references help us match deposits, withdrawals, reversals and wallet queries to your account. We use transaction IDs, timestamps and status responses to confirm outcomes without asking for full bank credentials.

Yes. Send a request from your registered email or verified chat session and tell us what should be changed. We may ask for proof before updating contact details, identity records or payment-linked fields.

Cookies support sign-in, fraud checks, preference storage and page performance checks. You can adjust browser cookie settings, but blocking all cookies may stop account sessions, wallet pages or security prompts from working.

Only staff or service partners assigned to support, safety, payments or legal tasks can access your case. Access is limited by role, and sensitive privacy requests may require extra ownership checks.

We keep data while needed for your account, payment records, security checks, disputes and legal duties. When storage is no longer required, we delete, archive securely or anonymise records where permitted.

Reply to the same email thread or verified chat handoff and say the request can be closed. We keep the case record for audit and dispute purposes according to our retention rules.

Privacy Policy for your 99ox account

Contact paths for privacy requests

How we handle account data

Account data collected

Payment privacy checks

Cookie use

Security controls

Retention periods

Changes and deletion

Privacy questions before you join

01 What data does 99ox collect when I open an account?

02 Why are UPI, Paytm, PhonePe and Google Pay records used?

03 Can I ask for my account data to be corrected?

04 How do cookies affect my privacy choices?

05 Who can see my support chat or email request?

06 How long does 99ox keep my data?

07 How do I close a privacy request if the issue is resolved?

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